Your WiSuite Hotel Energy Management Support
WiSuite’s client-care onboarding process ensures that every member of our support team has access to the proper details of each client’s installation so as to provide outstanding support. Not only does each member of support team brings years of experience to every call, they understand of the unique service requirements under which the hospitality industry (and your staff) operates. We take Hotel Energy Management Support (and your guest’s satisfaction) seriously.
Our Hotel Energy Management Support Service Agreements Include
- An Always on 24/7 Support Team
- On-Site and Over the Air Firmware Updates
- Dedicated Client Support Teams
- Regular Energy Management Performance Briefings
- Quarterly WiSuite Energy Management KPI Reports
- Issue research, resolution and field-fix services
- “Over the Shoulder” Support for Engineering Staff
- Property Management Systems (PMS) Integration Access
- Ongoing On-Site Training and Access to WiSuite’s Online Training Portal
If you have more questions about support, training or our services, contact us and we’ll get you the information you need.